60 Day Returns
- Returns are accepted within 60 days of delivery.
- Except in cases of product defect, or an error by Two Step Performance, the buyer will be responsible for all shipping costs associated with a returned order.
Important Note: Please inspect your item(s) immediately upon arrival. In cases where items arrive with cosmetic flaws, damages, etc, claims must be filed with distributors and/or manufacturers within a certain period of time. If you open a product a month after you receive it, only to find that there are flaws/damages, there may not be anything we can do in regards to getting a replacement sent out to you. We ask that all customer please be mindful of this when making their purchases.
Refused / Undeliverable Orders
- Any refused or undeliverable orders that are returned to Two Step Performance are processed as standard returns and are subject to the policies as stated above.
- All shipping costs for returned or undeliverable orders are deducted from the order refund.
- If you wish to return an order, please do not simply “refuse the package”. Instead, please use our standard returns process to avoid delays in processing your return.
Refunds
- Once your return is received back and processed, Two Step Performance will initiate your refund.
- Any funds that are refunded are typically visible on your bank statement within 1-3 business days, depending on the specific policies and procedures of your bank of choice.
